https://beyondabusinessplan.com/home daily 1.0 2026-02-07 https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1641573875600-GT2P2STFAZ5PZJDDFBMV/sand+device+and+caps.jpg Home https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1643371129222-RVTMCSV5BH3MD3V0Q712/DUOLAB-HP-04.jpg Home https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/07c276ad-c714-4e2d-869b-425c065ea1e8/LimeLife-make-up-skincare.png Home https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/c38d8890-0234-4a18-ae06-1764ccf5d6a7/_81C5615+%282%29.jpg Home https://beyondabusinessplan.com/projects daily 0.75 2026-02-07 https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/98ddaf81-4049-4aec-9c65-66f268586fe4/LimeLife-amazebox.png Projects - Head of Operations & Customer Service Europe - LimeLife As Head of Operations & Customer Service for Europe, I oversee end-to-end regional operations, including supply chain coordination, logistics, warehouse management, and e-commerce order fulfillment. I manage IT systems for SKU tracking and online availability, ensuring products are always visible and ready for customers. I also monitor customer service performance, optimising processes and KPIs to enhance satisfaction and operational efficiency. Working directly with leadership and internal teams, I identify friction points, implement practical solutions, and build scalable frameworks that support growth. This role combines strategic oversight with hands-on execution — making sure every operational element, from warehouse to customer, runs smoothly and efficiently. https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/e6da8324-6ffc-4d65-bb04-c0897bb39c2f/DUOLAB-skin-diagnosis-02.jpg Projects - Technology & Digital Lead - DUOLAB I took on the role of Head of Technology & Digital to structure and scale the brand’s digital ecosystem. I ensured the stability and evolution of the duolab.com e-commerce platform, prioritising new functionalities and overseeing implementation. As the business prepared for European expansion, I designed and launched additional e-commerce platforms to support growth. A key milestone was the implementation of an AI-powered online skin diagnosis tool, integrating innovation directly into the customer experience. I led a nearshore development team and coordinated multiple digital partners, while also providing hands-on IT support to ensure operational continuity. This position required translating business needs into technical solutions — and making technology serve strategy, not the other way around. https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/2639b9f2-915d-45f3-9f33-9b1f9609a9cb/sand+device+and+caps.jpg Projects - Global PMO Manager - D UOLAB I led the set-up and launch of DUOLAB, an innovative Beauty Tech brand formerly part of the L’Occitane Group. As Global PMO, I operated at the intersection of strategy and execution — shaping the business model, defining organisational structure, and translating ambition into operational reality. Acting as sparring partner to the General Manager, I coordinated Sales, Marketing, and Operations to ensure alignment from day one. Beyond structure, I was directly involved in product development, collaborating with R&D teams and the industrial partner (Groupe SEB) to bring the solution to market. I also stepped into the role of acting COO, overseeing go-to-market preparation, brand activation, and operational readiness. In a fast-moving start-up environment, I temporarily covered key gaps across logistics, budgeting, accounting, and business development — ensuring continuity and delivery despite limited internal resources. This role demanded full ownership, cross-functional coordination, and hands-on leadership at every stage of the launch. https://beyondabusinessplan.com/services daily 0.75 2026-02-07 https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1643389197068-17WRF4JDTS78SFYPEPK0/services-icon-strategy-organisation.png Services https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1643389224180-X3BC2DFQRIUTMIXNGVT4/services-icon-sales-marketing.png Services https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1643389240330-SMVZX7EWTUYVYOA5CVN3/services-icon-retail-customer-experience.png Services https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1643389255876-04GFDSI1Y26K44Q9LYJ3/services-icon-digital-technology.png Services https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/1643389268055-PG8173SPG6FIMNBQL8VI/services-icon-operations-processes.png Services https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/820d8f23-72bc-40fe-84da-51986f544570/pexels-lalesh-aldarwish-147634.jpg Services - Give It a Go — Start Your Project With Confidence Every journey starts with an idea. Whether you’re launching a business, a new product, a creative concept or an organisational initiative, I partner with you to: clarify your goals align cross-functional teams design practical ways of working implement with structure and purpose I’ll help you put your ideas on the right track and guide you all the way from early thinking to successful delivery. https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/edecbd40-679b-418d-bbf9-78b1174aa413/pexels-pixabay-434645.jpg Services - Scale It Up — Grow With Clarity and Control Growth often exposes friction points in processes, systems or communication. I help you navigate: coordination across teams and functions capability gaps where in-house expertise is limited strategic transitions such as international rollout or new operational models practical delivery when strategy alone isn’t enough You get support that’s tailored to your pace, context and needs — and solutions that work in reality, not just on paper. https://beyondabusinessplan.com/about daily 0.75 2026-02-07 https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/e38df9b9-f114-419b-a857-90cfddf5ff39/Profile+pic.jpg About https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/81e12967-b2d2-4ab1-bf09-428d650f1636/project-manager-600x600-v2.png About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/f4bce8a7-f88d-402e-959a-038d4fdd4cf0/team-leader-600x600-v2.png About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/2e44a944-4935-4c23-801c-7d1853e418a9/creative-600x600.png About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5faceb664acf8362c9ce67c4/a885221f-278e-4a6e-acbd-d9839352c94e/emntrepreneur-600x600-v2.png About - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://beyondabusinessplan.com/contact daily 0.75 2026-02-07 https://beyondabusinessplan.com/privacy-policy daily 0.75 2023-01-25